1. Introduction

This Privacy Policy explains how Durham-Duplex collects, uses, and protects your personal data when you visit or interact with our website: www.durham-duplex.co.uk.

We are committed to safeguarding your privacy and complying with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

2. Who We Are

Durham-Duplex
312-314 Petre Street
Sheffield
S4 8LT, UK
Tel: +44 (0) 114 243 2313
Website: www.durham-duplex.co.uk

For the purpose of data protection laws, Durham-Duplex is the data controller of your personal information.

3. What Data We Collect

We may collect and process the following types of data:

• Identity data: Name, company name, and job title

• Contact data: Email address, phone number, business address

• Technical data: IP address, browser type, operating system, and pages visited

• Communication data: Enquiries submitted through contact forms, emails, or phone calls

• Marketing preferences (if you opt-in to receive updates or newsletters)

4. How We Use Your Data

We use your personal information for the following purposes:

• To respond to enquiries or requests submitted via our website or by phone

• To process orders or provide quotations

• To improve website performance and user experience

• To comply with legal obligations

• To send marketing communications (only if you have given explicit consent)

5. Legal Basis for Processing

We only process your personal data when we have a lawful basis, such as:

• Consent – when you give us permission to send you marketing materials

• Contractual necessity – to fulfil a contract or quotation request

• Legal obligation – to comply with applicable laws

• Legitimate interest – to improve our services and business processes

6. Sharing Your Information

We do not sell or rent your data. However, we may share it with:

• Trusted service providers who help operate our website or fulfil orders

• Legal or regulatory bodies, if required by law

• IT or web security providers, for technical support and protection

All third-party providers are required to keep your data secure and use it only for specified purposes.

7. Data Retention

We will keep your personal data only for as long as necessary for the purposes it was collected, including legal, accounting, or reporting requirements. Typically:

• Enquiries: up to 12 months

• Order-related data: up to 6 years (for accounting and legal reasons)

• Marketing preferences: until you unsubscribe

8. Your Rights

Under UK data protection laws, you have the right to:

• Access your personal data

• Request correction or deletion

• Object to or restrict processing

• Withdraw consent (if applicable)

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us using the details below.

9. Cookies

Our website may use cookies to enhance user experience and analyse site traffic. For more information, please see our separate [Cookie Policy].

10. Data Security

We take data security seriously. We have implemented appropriate technical and organisational measures to prevent loss, misuse, or unauthorised access to your personal data.

11. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact:

Durham-Duplex
312-314 Petre Street
Sheffield
S4 8LT, UK
Tel: +44 (0) 114 243 2313